Privacy Policy


Privacy and Data Security

  • This online store is hosted and operated by Nexway, an independent e-commerce reseller. This Nexway Privacy and Data Security Policy describes how Nexway protects your privacy and secures your data when you use the online store. At Nexway, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following very carefully. This private policy will be kept current and updated on a regular base.
  • Last modified: May 6th 2010

Nexway's Privacy Policy

  • Nexway respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and, with your consent, share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Nexway family of companies with your consent, as required by law or to protect Nexway, its customers, or the public, or with companies that help Nexway fulfil its obligations with you, and then only with partners who share Nexway's commitment to protecting your privacy and data. At any time you may contact Nexway with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
  • Nexway is an independent e-commerce reseller. This online store is being hosted and operated on behalf of Cnet and its subsidiaries worldwide. We will share your personal information with Cnet for technical product support or license registration purposes, or if you have otherwise consented to receiving emails regarding Cnet product information and offers. We will not provide your credit card information to Cnet. Cnet's privacy policy will govern how Cnet uses and protects your personal information received from Nexway.

The Information Nexway Collects About You

  • Nexway only asks for specific types of personal information. We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support our customer relationship, assist you with technical support issues or to follow up with you after your visit. Nexway may collect information when you:
    • Register on this site managed by Nexway
    • Request a quote for products;
    • Place an order for products;
    • Request e-mail notification of your order status (called "Order Watch");
    • Fill out a support request or request telephone technical support services;
    • Provide feedback in an online survey;
    • Participate in promotional offers; or
    • Subscribe to a newsletter or a mailing list.
  • In each of the instances above, we may ask for your name, address, e-mail address, IP address, phone number, occupation, industry, transactional information such as your preferences, customer and service tag number, service history, credit card information and other bank details, referrals, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.
  • We keep your personal information only as long as we need it for the purposes for which it was originally collected (or to which you have subsequently consented) or for other legitimate purposes (such as regulatory compliance), or as permitted by applicable law.

Nexway only uses your personal information for specific purposes

  • The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.
    • To process your purchase
    • To fulfill requests for products and support services
    • To improve this online store, the customer experience and related product and support services
    • To register your purchase with Cnet for technical support, license registration or similar purposes; and
    • To contact you.

When Nexway Will Share Your Personal Information

  • Nexway may engage other Nexway entities, agents or contractors, such as Nexway's Service Providers, or, financial institutes to perform services for Nexway such as credit card processing, fraud detection and prevention. If so, Nexway will seek to ensure that the information is only used in connection with the functions these parties will be performing for Nexway and that all such information is treated in a confidential manner. Nexway will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or governmental authority as appropriate in each jurisdiction, or to ensure that we are in compliance with our legal obligations.

Nexway will not disclose your personal information to any outside organization for its use in marketing.

  • Personal information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent.

Your rights

  • Upon your request and within 40 days we will inform you about the type of personal information we hold about you, the purposes for which we hold it and the possible recipients or types of recipients. Upon written request and within a reasonable period of time we will also correct, delete and/or block personal information from further processing if that information proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) of the processing.

Nexway Limited

Nexway

Unit 120

Westbourne Studios

242 Acklam Road

W10 5JJ

United Kingdom

Internet Commerce

  • Nexway is committed to keeping the information collected on our site secure. We offer the industry standard security measures available through your browser called SSL encryption, (please see Nexway's "Store Security" page for details on these security measures). It has always been our policy to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience

  • We use technology to help us deliver customized visitor experiences. At Nexway, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine and to maintain your shopping experience in our online store. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain some limited characteristics about you, such as what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using the online store. Nexway has no desire or intent to infringe on your privacy while using the site. For more information about our use of cookies, please read paragraph entitled "What is a Cookies".

Web Beacons

  • We, or third parties acting on our behalf, may use web beacons on our site, in our e-mails, in our advertisements on other sites, or in our advertisements in others' e-mails. A web beacon is an electronic image that can be used to recognize a cookie on your computer when you view a web page or e-mail. Web beacons help us measure the effectiveness of our site and our advertising in various ways, for example, by counting the number of individuals who visit our site from a particular advertisement or make a purchase from our site after viewing a particular advertisement as well as by telling us when a web page is viewed and providing a description of the page where the web beacon is placed. Web beacons also help us measure the effectiveness of our e-mail campaigns, for example, by counting the number of individuals who open or act upon an e-mail message, determining when an e-mail message is opened and determining how many times an e-mail is forwarded. The information we collect may include some limited personal information, and web beacons allow us to recognize users by accessing Nexway cookies. We may also combine the information that we collect through web beacons with other personal information we have collected from you. We use all of this information to enable a shopping cart, customize content on our website and internal research purposes. We do not allow third parties to place their own web beacons on our site or in our advertisements. We will not share any personal information collected through web beacons with any third party, except for service providers who act on our behalf and who are contractually prohibited from any other use or disclosure of the information. You can make some web beacons unusable by rejecting cookies.

Third-Party Sites

  • Please be aware that other Web sites including sites that may be accessed through our site, e.g., via a hyperlink, may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those third-party web sites linked to this site or any other site.

Additional Information

  • If you have requested to be contacted by Nexway's ISP partner in order to initiate a return call, we will need to provide them with your contact details. This information will not be shared with any other party and will be forwarded to your preferred ISP partner for the sole purpose of allowing them to contact you. Personal data obtained from you is held and processed in accordance with all applicable laws and consistently with Nexway's privacy policy.

Contact Nexway

  • If you would like to contact us, or have questions or suggestions regarding our Privacy Policies, please write, or e-mail us at the following address.

Nexway Data Protection Officer

Nexway

Unit 120

Westbourne Studios

242 Acklam Road

W10 5JJ

United Kingdom

Email: cnet_us@nexway.com

Privacy & Security

  • Nexway recognizes the importance of privacy and security regarding the information you send us over the Internet.
  • Here are the steps we take to ensure that your purchase is safe with us:
    • Data Encryption. To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information so that they're unreadable by anyone.
    • Privacy Policies. Nexway respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you with your consent. We do not sell your personal information.
  • Secure shopping experience is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information.

Store Security

  • Nexway recognizes the importance of privacy and security regarding the information you send us over the Internet. Store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. Additionally, we take the privacy of the information you provide us online very seriously. We invite you to read about the steps we have taken to make online transmissions safer and the steps you can take to protect yourself on the internet. We hope that once you understand the measures we employ to help ensure secure transactions and privacy, and the steps you can take yourself, you'll be as confident about the safety of your online transaction and order information as we are.

1. Data encryption

  • If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The online store utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:
    • critically-sensitive information like your credit card number

2. Positive identification

  • The website is registered with site identification authorities to enable your browser to confirm the store's identity before any transmission is sent. With this technology
    • the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order
    • your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided

3. Browser security settings

  • Your browser security preference settings are your first line of defence to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:
    • changing between secure and insecure transmission modes
    • receiving an invalid site identification for the site to which you are about to transmit
    • sending a transmission over an "open" or unsecured connection

4. Browser security signals

  • An unbroken key or closed padlock icon will appear in the bottom border of most browsers to indicate that SSL (Secure Socket Layer) security is in operation. Clicking on the icon will display the digital certificate associated with the secure connection. The digital certificate is intended to guarantee the identity of the remote computer to which you are sending your details.

Store Security

  • Nexway recognizes the importance of privacy and security regarding the information you send us over the Internet. Store security is one of our highest priorities and we have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. Additionally, we take the privacy of the information you provide us online very seriously. We invite you to read about the steps we have taken to make online transmissions safer and the steps you can take to protect yourself on the internet. Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further. We hope that once you understand the measures we employ to help ensure secure transactions and privacy, and the steps you can take yourself, you'll be as confident about the safety of your online transaction and order information as we are.

1. Data encryption

  • If you are using a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater), the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. The Download Store brought to you by Cnet preferred partner Nexway utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of:
    • critically-sensitive information like your credit card number

2. Positive identification

  • The Cnet Download Store website is registered with site identification authorities to enable your browser to confirm the Cnet Download Store's identity before any transmission is sent. With this technology
    • the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order
    • your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided

3. Browser security settings

  • Your browser security preference settings are your first line of defence to stopping the theft or unwanted viewing of confidential, personal information. The most popular browsers offer you the ability to receive an alert or notification if any of the following happen or are about to occur:
    • changing between secure and insecure transmission modes
    • receiving an invalid site identification for the site to which you are about to transmit
    • sending a transmission over an "open" or unsecured connection

4. Browser security signals

  • An unbroken key or closed padlock icon will appear in the bottom border of most browsers to indicate that SSL (Secure Socket Layer) security is in operation. Clicking on the icon will display the digital certificate associated with the secure connection. The digital certificate is intended to guarantee the identity of the remote computer to which you are sending your details.

What is a Cookie?

  • A cookie is a tiny piece of text asking permission to be placed on your computer's hard drive. If you agree, then your browser adds the text in a small file. If you have set your browser to notify you before accepting a cookie, you will notice that http://cnetus.nexway.com/ requests a cookie to be set on your computer. Its purpose is to let us know when you visit our site. This cookie, by itself, only tells us that a previous http://cnetus.nexway.com/ visitor has returned. It doesn't tell us your e-mail address or who you are. If you want to give us that information later via registration, that's your choice.

Why does Nexway use cookies?

  • Because Nexway sells electronic content such as software, video games and music, direct to customers, the Nexway Web site has been built to enhance one-to-one customer relationships. In doing so, we continue to use some of the best technology available to enhance the user experience. We think Nexway customers can get the most value from http://cnetus.nexway.com/ partly through the use of cookies.

Why are Cookies Persistent?

  • If the web server does not detect a Unique ID for your session, it will generate one and send it to the client in the form of a cookie. So, if you accept the cookie, you only get it once. If you do not accept the cookie, it will try to send you one with every hit until you accept it. This means every page and item on that page you request from http://cnetus.nexway.com/ will come with a cookie request unless you already have one.

Are All Cookies The Same?

  • No. On the http://cnetus.nexway.com/ site we have two kinds; temporary and log cookies. Temporary cookies are necessary to maintain the user session and tell our server which page to pull up next. The traffic log cookie tells us what pages are being used and which ones aren't. This helps us make improvements to the site to better meet your needs and cut down on pages that don't get used.

So What Does A Cookie Do For Me, The Visitor?

  • There are several immediate advantages on http://cnetus.nexway.com/ that you can see through the use of cookies. For example the Basket area retains products you have added to basket between visits. When you return, you will notice that products you have previously added to basket but not bought are still in your basket.

Why Do I Need to Know This?

  • Because we want you to know why we ask you to accept a cookie. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect these concerns.